Privacy Policy

1 Who We Are

Go Green Gadgets Ltd is a UK-registered company that purchases used electronic devices from members of the public.

Company name: Go Green Gadgets Ltd
Company number: 13667274
Registered address: Unit 205A Marshgate Lane, London, E15 2NH
Email: customer@gogreengadgets.com

We are the data controller for the personal information you provide to us. We are registered with the Information Commissioner's Office (ICO) in the United Kingdom.

2 What Information We Collect

When you use our website or services we may collect the following information:

• Your full name
• Your email address
• Your mobile phone number
• Your home address (for return postage purposes)
• Payment details — bank account name, account number and sort code, or PayPal email address
• Device information — make, model and condition of the device you are selling
• IP address and basic browser information collected automatically when you visit our website
• Cookie data including UTM marketing parameters if you arrive via a campaign link

3 Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To process your sell order and manage the transaction from quote to payment
• To generate and send your free Royal Mail postage QR code
• To contact you about your order status, device inspection results or revised offers
• To process payment to your bank account or PayPal
• To provide a return address for devices we are unable to accept
• To send you service-related communications such as order confirmations and payment notifications via email and SMS
• To follow up with customers who began the quote process but did not complete an order, where you have provided your email address
• To understand how customers find and use our website so we can improve our service

Our legal basis for processing your personal data is the performance of a contract with you and our legitimate business interests in operating and improving our service.

4 How We Store Your Information

Your personal information is stored securely on our systems hosted in the United Kingdom. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Payment details such as bank account numbers and sort codes are used solely to process your payment and are not stored beyond what is necessary to complete the transaction.

5 Who We Share Your Information With

We do not sell your personal data to third parties. We may share your information with the following parties where necessary to deliver our service:

• Royal Mail — to generate your tracked postage QR code and label
• Payment processors — to facilitate bank transfer or PayPal payments
• Email and SMS service providers — to send you order confirmations and notifications
• Google Analytics — anonymised website usage data to help us understand how our site is used

All third parties we work with are required to handle your data in accordance with UK data protection law.

6 Cookies

Our website uses cookies to improve your experience and to help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors interact with our site via Google Analytics
• Marketing cookies — used to track which campaigns or links brought you to our site so we can measure the effectiveness of our marketing

You can control and delete cookies through your browser settings at any time. Disabling cookies may affect some functionality of our website.

7 Your Rights

Under UK data protection law you have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct any inaccurate information we hold
• The right to request deletion of your personal information where there is no legitimate reason for us to continue holding it
• The right to object to our processing of your data for direct marketing purposes
• The right to withdraw consent to marketing communications at any time
• The right to complain to the Information Commissioner's Office if you believe your data has been mishandled

To exercise any of these rights please contact us at customer@gogreengadgets.com. We will respond to all requests within 30 days.

8 Marketing Communications

If you provide your email address or phone number during the quote process, we may contact you about your order or, where you have not opted out, about our services.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by emailing us at customer@gogreengadgets.com. You can opt out of SMS messages by replying STOP to any message we send.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

Continued use of our services following any update constitutes your acceptance of the revised policy.

10 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.

If you are not satisfied with our response you have the right to contact the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.