Terms and Conditions

1 How the Contract Is Formed Between You and Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions in full.

You must own all rights, title and interests in any phone or device (including tablets, watches, gaming devices and laptops) that you send to us. If we at any time become aware of any issues regarding ownership you will be required to cooperate with the authorities, and we reserve the right to withhold or cancel payment. In the event that payment has already been made, we will request that the sum is returned to us immediately.

Ownership of the device passes to us when we receive it in accordance with these terms and conditions and have dispatched payment to you. We reserve the right to request proof of purchase for any device sent to us.

The contract between you and us is binding on both parties and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract or any of your rights or obligations arising under it without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any of our rights or obligations arising under it at any time.

The initial quote is not guaranteed. Prices are subject to change depending on the actual condition of the device received.

2 Cancellation Policy

You may cancel the contract at any time up until the point you send us your device, providing the contract was negotiated exclusively by means of distance communication and you are acting as a private individual rather than a business.

When cancelling within this period you do not need to give a reason and no charges will apply. To cancel, please notify us in writing.

Once you have sent your device the contract cannot be cancelled, unless the device does not meet our terms and conditions, in which case it will be returned to you.

If you wish to unsubscribe from our SMS or email communications please send an email to customer@gogreengadgets.com and we will remove you promptly.

3 Processing and Payment

Payments are processed on the same working day we receive your device, or on the day you confirm a revised price if your quote has changed following inspection.

Please bear in mind that Royal Mail tracking may show your device as delivered before it physically reaches our processing team. There may be a short additional delay between a tracking update and us being able to collect and inspect the device.

If your device arrives with an LCD issue or is not powering on, we can only process payment once we have been able to fully assess and sort the issue.

If your device has an active iCloud lock, payment will only be made on the same day the iCloud lock has been removed and confirmed by us. Please note that if your device does not turn on and we have had no contact from either party after one month, the device may be recycled.

If we issue a revised offer following inspection and there is no acknowledgement of acceptance or decline within 14 calendar days, the revised amount will be automatically paid to the payment details provided at the time of your order.

4 Device Assessment and Pricing

All devices are fully tested for their functions and condition before payment is made, to ensure the device matches the description given at the time of the order. If the device is not as described a revised amount will be provided.

The faulty grade allows a maximum of two faults. If your device has multiple issues a revised quote will be issued.

If your device has screen burn, ink damage or damage to the actual LCD panel (as opposed to the glass), the faulty price will not apply as this is deemed a severe fault and will result in a revised price.

If your battery health is below 83% the battery will need to be replaced, which will result in a revised offer.

Please be aware that the quoted price represents a payment of up to the amount quoted. This is subject to the condition of the device and whether it requires any repair work.

5 Consumers

By placing an order through our site, you confirm that:

• You are resident in Great Britain or Northern Ireland and are accessing our site from that country
• You are legally capable of entering into a binding contract
• You are at least 18 years old, or if under 18 you have obtained your parent or guardian's consent to sell your device
• You are the legal owner of the device you are selling, or have full permission to sell it on behalf of its owner

You and your parents or guardians release us from any liabilities or claims that may arise if you send a device to us in breach of this warranty.

Please be aware that if you do not know your iCloud details and cannot remove the iCloud lock, if your device does not turn on, or if you send a device we do not purchase, you will be required to pay a Royal Mail postage fee of £10 to have the device returned to you.

6 Insurance and Liability

Devices with a declared value of up to £100 are covered by Royal Mail's standard compensation scheme, which is capped at £100 per item. If the tracking does not show a confirmed delivered status, the item may not be fully covered.

Compensation is subject to Royal Mail's own assessment and approval and applies only in cases where a parcel is confirmed as lost or damaged in transit. Items that do not show a confirmed delivered or collected scan may not be eligible for a claim.

Go Green Gadgets Ltd is not responsible for compensation decisions made by Royal Mail and cannot guarantee the outcome of any claim submitted to them.

7 Businesses

By placing an order through our site as a business, you confirm that:

• You are authorised to act on behalf of the registered business
• The business is based in Great Britain or Northern Ireland
• You are accessing our site from that country
• You are legally capable of entering into a binding contract

8 Device Conditions

Each device sold to us should match the make and model in the sale order and meet the relevant condition criteria below. Devices include phones, tablets, watches, gaming devices and laptops.

9 Contact Us

If you have any questions about these terms and conditions or your order, please get in touch. We aim to respond to all enquiries within 2 working days.

By using our services, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.